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StoneOS Business Core · Business Core

Turn meetings, notes and to-dos into work that actually gets done

Mi Retail is the operations center where commitments made in everyday tools become work items with an owner, a state and evidence. StoneOS Business Core — Notes, To-do, Docs, Sheets, Slides, Calendar, Chat, Drive and People — is where that work is written, discussed and stored.

A small team's weekly meeting around a wooden table: one colleague writes the agreed next steps in a notebook while others discuss with coffee and laptops.
The problem

Why do commitments made in meetings and chats get lost?

Commitments get lost because the tools where they are made — a meeting, a document comment, a chat thread — are built for writing and talking, not for owning work. The commitment has no owner, no state and no due date, so the next meeting starts by asking who was going to do what.

  • Action items stay in the notes

    The meeting ends with a clear list, and the list stays in a document nobody opens again.

  • Approvals happen in comments

    A “looks good” on a document is an approval with no record of who, when or on which version.

  • Personal lists do not add up

    Everyone keeps a private to-do list, so nobody can see the team’s real load or what is blocked.

Where the work falls through

How do teams handle this today?

Most teams write, meet and share files in a productivity suite, and track the resulting commitments in personal lists, chats or a separate project tool.

Specialized software

What it does well

Documents, email, calendars, chat and files are excellent for writing, meeting and sharing.

Where the work leaves it

A commitment made in a meeting or a comment stays inside that document or chat. Nobody owns it as work, it has no state, and following up means asking again.

Productivity suites — e.g. Google Workspace, Microsoft 365, Notion1

Indie and AI-built apps

What it does well

A lightweight tracker or an AI note-taker captures action items in seconds.

Where the work leaves it

The action items land in one more list, disconnected from the organization’s owners, states and evidence, and they fade after the meeting.

No system at all

What it does well

Talking it through and a shared notebook are fast and human.

Where the work leaves it

Commitments live in memory, and every follow-up starts by reconstructing who promised what.

Keep writing where you write — your current suite or StoneOS Business Core. Mi Retail takes over when a commitment becomes work.

Start free
How the work moves

How does a meeting’s action list become work with owners?

A weekly operations meeting in a 40-person company. Here is how its commitments move from Business Core apps into Mi Retail — with the state of each work item on Wednesday.

Step by step

  1. Operations lead Completed

    Weekly ops meeting · 3 commitments

    The weekly operations meeting is scheduled in Calendar, and its notes in Notes capture three commitments with names and dates.

  2. Marketing In progress

    Launch page copy

    The first commitment starts as a to-do; converted into a work item, it lands in the owner’s My Work with a due date, and its checklist becomes child work items.

  3. Legal Ready

    Approve partner agreement v3

    The partner agreement drafted in Docs goes out for approval as a work item, so legal signs off from its queue and the decision is recorded against that version.

  4. Finance Waiting

    Confirm event budget

    The event budget in Sheets needs finance’s confirmation; the work item waits on it, and everyone who depends on it can see why.

  5. Operations lead New

    File signed agreement

    When legal approves, the signed agreement is stored in Drive and linked to the work item as evidence, so the commitment closes with proof.

One work item, opened

Legal Lumen Studio · My Work

The partner agreement drafted in Docs goes out for approval as a work item, so legal signs off from its queue and the decision is recorded against that version.

What changes for the team

  • Meeting commitments leave the notes as work items with an owner and a due date.
  • Approvals on documents are recorded against a version, not buried in comments.
  • Personal to-do lists and team work stop living in separate worlds.
  • Files that prove a result are linked to the work that produced them.

Apps involved

Notes To-do Docs Sheets Slides Calendar Chat Drive People
  • The productivity suite you already use Keep your current system

Frequently asked questions: Business Core

What is StoneOS Business Core?

StoneOS Business Core is the everyday workspace of every team: nine apps for writing, meeting, sharing and organizing — Notes, To-do, Docs, Sheets, Slides, Calendar, Chat, Drive and People. They share the same organization, the same people directory, the same search and the same notifications, so a document, a meeting and a conversation all know who they belong to. Business Core is the common base that every other StoneOS suite and industry edition builds on, and it is where much of an organization’s daily work is first written down before it becomes something someone has to do.

How does Business Core relate to Mi Retail?

Business Core is where work is written and discussed; Mi Retail is where it gets done. When something in a Business Core app turns into a commitment — a to-do that matters to the team, a document that needs approval, a budget that needs confirmation — it is sent into Mi Retail as an Operational Work Item with an owner, a state, a due date and a link back to the original note, document or sheet. From there it follows the organization’s rules: it appears in the owner’s My Work, the coordinator sees it in Team Operations and it closes with evidence. The apps keep the content; Mi Retail keeps the work moving.

What is the difference between a to-do and a work item?

A to-do lives in the To-do app and belongs to a person: it is a quick, personal reminder with an optional checklist. A work item lives in Mi Retail and belongs to the organization’s operation: it has an owner, a normalized state, a due date, a workspace, a trail of who did what and, when needed, evidence. Not every to-do needs to become a work item. When one matters to others — someone depends on it, it needs approval or it has to be followed — you convert it, and its checklist items become child work items. The to-do keeps its link, and both stay in sync.

How do meeting commitments become work items?

The meeting is scheduled in Calendar and its notes are taken in Notes, where commitments are written with the person responsible and a date. Each commitment can be sent to that person as a to-do and, when it matters to the team, converted into a work item that lands in their My Work. The operations lead then sees every commitment from the meeting by owner and state, without asking in the next meeting. When the work item closes, the result is linked back to the notes, so the history of the decision and what came out of it stays together.

Can we keep Google Workspace or Microsoft 365 and still use Mi Retail?

Yes. Mi Retail does not require you to change the tools where your team writes and meets. Business Core is the option that ships ready to send commitments into Mi Retail, but any application that publishes its work through Mi Retail’s work item contract can take part: it declares the kinds of work it produces and sends each item with an owner and a link to its source. Many organizations start by keeping their current suite for documents and email and using Mi Retail for the work that has to be owned, followed and closed with evidence, and then adopt Business Core apps where they fit.

How do approvals on documents work?

Instead of asking for a “looks good” in a comment, the author sends the document for approval as a work item that lands in the approver’s queue with a due date. The approver opens the exact version, approves or rejects it from the work item and records the reason. The decision is attached to that version of the document, so there is no doubt later about what was approved and when. If the approver is unavailable, the coordinator can reassign it, and if it is overdue it shows up as at risk instead of silently waiting in someone’s inbox.

Where is the evidence of a finished piece of work stored?

Files live in Drive, organized by the organization’s folders and permissions, and a work item links to the files that prove its result: a signed agreement, a photo, a final report, a spreadsheet. The link travels with the work item, so anyone reviewing it later — a manager, an auditor, a new team member — can see not only that the work was completed but what supports it. Evidence is not copied into Mi Retail; it stays in the app that owns it and is referenced from the work, which keeps a single version of every file.

What does the People app do?

People is the directory of your organization inside StoneOS: who works there, in which team and location, what they do and how to reach them. It is what lets every other app — and Mi Retail — assign work to real people and teams instead of free-text names. When a work item needs an owner, the options come from the same directory; when someone changes teams, their work can be reassigned without hunting through spreadsheets. People does not create a second identity system; it presents the organization’s existing identity and structure in a way everyone can browse.

How do search and notifications work across Business Core and Mi Retail?

Business Core apps share search and navigation, so a person can find a document, a note, a conversation or a work item from one place without remembering which app it lives in. Notifications work the same way: an app raises an alert when something needs attention, and when that something is work — an approval, a request, a blocked item — it arrives as a work item in Mi Retail instead of one more message to read. The result is that people start the day from Today, with what is theirs already gathered, rather than touring apps to discover whether something needs them.

Does Business Core work for a small team as well as a large company?

Yes. A five-person team can use Business Core as its entire workspace — notes, documents, chat, calendar and files — and send the few commitments that matter into Mi Retail, where the experience stays simple and nobody sees hierarchies that do not exist. A large company uses the same apps across many teams and locations, with the organization’s structure defining who sees what, and Mi Retail distributes the resulting work across operators, coordinators and owners. The apps and the model are the same at both ends; what changes is how many people and responsibilities they connect.

How is Business Core different from the other StoneOS suites and editions?

Business Core covers what every team does regardless of industry: writing, meeting, talking, planning and sharing. The business suites add the apps of a function, such as finance, procurement or people management, and the industry editions add the apps of a sector, such as hotels, restaurants or construction. All of them sit on the same base — the same organization, directory, files, search and work item contract — which is why a finance approval, a hotel relocation and a meeting commitment all arrive in Mi Retail in the same shape and can be handled by the same people in one place.

How do we get started with Business Core and Mi Retail?

Start with one recurring meeting whose commitments keep slipping. Take its notes in Notes, send each commitment to its owner and convert the ones others depend on into work items in Mi Retail. After a few weeks the team will stop starting meetings by asking who was going to do what, because the answer is already in Team Operations. From there, move document approvals into work items, keep evidence in Drive and bring in the rest of the Business Core apps as the team adopts them. Mi Retail is free to start, and Business Core comes with StoneOS.

Put the work in motion with Mi Retail

Start free with your team, bring in the systems you already use, and give every request an owner, a state and a result.

With StoneOS

Get Business Core with StoneOS

Notes, To-do, Docs, Calendar, Chat and Drive come with StoneOS Business Core, ready to send commitments into Mi Retail.