Construction operations where every punch-list item reaches the subcontractor who must fix it — and comes back with proof

Mi Retail is an operations center for general contractors, builders and specialty trades. It does not replace the software where you keep drawings, budgets and documents; it manages the human work that appears around them. Every inspection finding, punch-list item, RFI that needs an answer, material request or sign-off becomes an Operational Work Item with an owner, a state, a due date and evidence. Each person sees what is theirs: the site supervisor the items on their floors, the quality team its open findings, the project manager what is blocked, and subcontractors the work sent to their own organization. The domain work — estimating, budgets, daily logs, progress measurement — runs in StoneOS apps or in the systems you already use.

No. Your construction management software stays the system of record for drawings, specifications, submittals, budgets and project documents, and Mi Retail never keeps a second copy of them. What Mi Retail adds is the layer that software was not built for: coordinating the people who must act when a record needs someone, especially when those people work for another company. The project can tell you a punch-list item exists; Mi Retail manages who on the subcontractor’s crew is fixing it, what it is waiting for, when it must escalate and with which evidence it can close. Keep your construction software; Mi Retail takes over where the work leaves it.

The quality inspection records each finding with its photo and location. The site supervisor turns a finding into a punch-list work item and sends it to the responsible subcontractor, where it arrives as a derived work item in that company’s own intake. The subcontractor’s crew lead assigns it, the crew fixes the defect and closes its work item with before-and-after photos. The site supervisor then re-inspects and accepts the fix or reopens it with a reason. Once accepted, the owner’s representative receives the item in their own organization and signs it off with the full trail attached. When every item on the floor is signed, the punch list closes and your construction software keeps the record.

Yes. Work between companies moves as derived work items, so the general contractor, each subcontractor and the owner’s team need their own organization on Mi Retail. The contractor picks the other organization from the directory and sends the item; the subcontractor receives it in its own intake queue and assigns it inside its own crews. Each side keeps its privacy: the contractor follows the state, due date and evidence, but not the subcontractor’s other clients, internal conversations or crew schedules. When the subcontractor completes its work, the contractor is notified and can re-inspect. A subcontractor that works for several builders sees all of that work in one place, instead of in each builder’s group chat.

The records themselves stay where they belong: an RFI, a change order or a material request lives in your construction software or in the matching StoneOS app, with its own fields and numbering. What Mi Retail manages is the human work each one triggers. An RFI becomes a work item for the designer or engineer who must answer it, with a due date that protects the schedule. A change order needs approvals from the project manager and often the owner, each one recorded with its reason. A material request waits on the warehouse or purchasing, and if it blocks a work front, the supervisor sees that reason instead of discovering it on site.

Yes. A safety inspection can surface findings that need someone to act — a missing guardrail, an unsecured opening, a scaffold that needs correction. Each finding becomes a work item assigned to the person or subcontractor who must correct it, with a priority and a due time that reflect the risk. The safety team sees what is still open on each job site, what is overdue and what was corrected with a photo. If the correction belongs to a subcontractor, it travels as a derived work item to that company. Mi Retail does not define your safety program or certify anything; it makes sure every finding has an owner until it is closed with evidence.

Each role gets its own surface over the same work. A site supervisor starts from Today and My Work, with the punch-list items, RFIs and requests on their floors ordered by due date. A project manager uses Team Operations to see what is unassigned, blocked or waiting on a subcontractor across the job site, and reassigns or escalates in seconds. Operational Portfolio shows how each project and work front is doing: open findings by age, items waiting for re-inspection, subcontractors behind on their items. Executive Operations surfaces only what needs a decision at that level, such as a recurring defect with the same trade or an owner sign-off that is holding a handover.

Every work item keeps who acted, when, under which approval and with which attachments. For a punch-list item, that means the original finding with its photo and location, the derived repair with the subcontractor’s before-and-after photos, the supervisor’s re-inspection and the owner’s sign-off, all linked to the same case. At handover, the contractor can show exactly which items were fixed and accepted, instead of assembling a binder from camera rolls. Control & Assurance lets a quality manager or an external reviewer inspect those trails without asking anyone for screenshots. Because the evidence is captured while the work happens, it holds up when a question comes months later.

Each job site, tower or work front can have its own workspace, so the people there see only the work that belongs to them, while managers see across all of them. A subcontractor working on three of your projects receives each item tagged with its site, and a supervisor who moves between fronts keeps one My Work instead of one chat per project. Operational Portfolio compares sites side by side: where findings pile up, where re-inspections are late and which trades are blocking progress. The structure follows how you already organize your projects, so adding a new site means creating a workspace and inviting its people, not redesigning anything.

Yes, it is the same product at both ends. A small contractor where the owner also inspects, coordinates and talks to clients gets a simple Today view with what is pending, what is waiting on a trade and what must be closed before the next visit, without hierarchies that do not exist. A large builder with many projects distributes the same work items across quality, site supervision, project management and executive teams, each with its own surface, and escalates exceptions to the right level. Specialty trades benefit too: they receive work from several builders in one intake and can show each one what they fixed and when.

The Construction edition of StoneOS brings apps for the domain work of a builder: Estimating, Bill of Quantities, APU (unit price analysis), Construction Budgets, Job Sites, Work Fronts, Daily Logs, Progress Measurement, Progress Claims, Subcontracts, Change Orders, Material Requests, Site Inventory, Quality Inspections, Safety Inspections and Punch Lists. They sit on top of the Business Core apps every team uses, such as Drive, Docs, Chat, Calendar and Sheets. Those apps keep the depth of each domain. Mi Retail is where the work they generate meets the people who must move it: a quality finding, a change order that needs approval or a material request blocking a front lands as a work item in the right queue.

Start with one job site and the flow that costs the most follow-up — usually the punch list or inspection findings — instead of modeling the whole company. Create a workspace for that site, invite the supervisors and the quality team, and ask your main subcontractors to open their own organization so items can reach them directly. Within a couple of weeks you will see which trades close fast, where re-inspections wait and what blocks each floor. Then add RFIs and material requests, bring in the next site, connect the construction software you already use and, when it fits, add the Construction edition apps from StoneOS. Mi Retail is free to start.